As a DM Net Time & Watch Administrator, troubleshooting requires a systematic approach to user access, data syncing, and hardware configurations. Verify User Credentials
Check Active Directory: Ensure the user accounts are active.
Validate Role Mapping: Confirm the user has the Administrator role.
Reset Passwords: Clear expired credentials in the identity manager.
Review Lockouts: Unlock profiles disabled from multiple failed attempts. Resolve Sync Failures
Check Server Connection: Verify the DM Net database is online. Force Manual Sync: Trigger a manual update via the console. Inspect API Logs: Look for error codes 401 or 500.
Clear Local Cache: Purge corrupted browser data or application cache. Fix Device Matching Errors
Match Serial Numbers: Verify physical watch IDs match system records.
Update Firmware: Flash the latest approved OS to the device.
Test Bluetooth/Wi-Fi: Ensure local radios can ping the gateway.
Re-enroll Token: Delete and recreate the device pairing profile. Audit Payroll Discrepancies
Review Time Punch Logs: Check for missing clock-in or clock-out stamps.
Validate Shift Rules: Confirm holiday or overtime rules applied correctly.
Approve Pending Requests: Clear stuck manager approvals in the queue.
Export Test CSV: Run a manual payroll export to flag format errors.
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